SMS Privacy Policy

Effective Date: 03/07/2025

At Comfort Psychiatric Services INC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you opt into our SMS messaging program. By opting into our SMS service, you agree to the terms described below, in accordance with the latest 2025 Telephone Consumer Protection Act (TCPA) and Campaign Registry regulations.

1. Information We Collect

When you opt into our SMS messaging program, we may collect the following types of personal information:

  • Phone Number: The mobile number you provide during the opt-in process.
  • Message Interaction Data: Includes message delivery status, responses, and engagement data.
  • Consent Data: Records of how and when you provided consent to receive SMS messages, including opt-in methods (e.g., web form, keyword, verbal agreement).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To send relevant SMS communications: Including appointment reminders, mental health tips, service updates, or other important messages you’ve agreed to receive.
  • To comply with legal obligations: Ensuring our communication practices adhere to TCPA and related federal regulations.
  • To improve our messaging service: Analyzing engagement data to optimize message delivery and relevance.

Your information will only be used for the purpose you opted into and will not be used for unrelated marketing activities.

3. SMS Privacy Policy

Comfort Psychiatric Services INC may disclose Personal Data and other information as follows:

  • Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
  • Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Security of Your Information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to secure your data, no system is 100% secure. We cannot guarantee absolute protection during data transmission or storage.

5. Record-Keeping and Proof of Consent

In compliance with TCPA and Campaign Registry requirements, we maintain detailed records of opt-in and opt-out actions. These include timestamps and methods of consent. These records are securely stored and used to demonstrate our compliance with applicable laws if needed.

6. Changes to This Privacy Policy

We may update this Privacy Policy at any time. If significant changes are made, we will notify you via SMS or post an announcement on our website. Your continued use of our SMS service after such updates will be considered acceptance of the revised policy.

Please review this policy periodically to stay informed of any updates.

7. Contact Us

If you have any questions about this Privacy Policy or would like to manage your SMS preferences, please contact us:

Phone: (708) 808-4200
Fax: (708) 808-7377
Email: info@comfortpsych.com